Privacy Policy

Effective Date: 2025 Apr 18

BB9 LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information provided through our website and SMS messaging services.

1. Information We Collect

We may collect the following types of information:

• Identifiers: Name, phone number, email address, and contact details.
• Form Submissions: Data submitted through our contact forms or appointment scheduling tools.
• Message Interactions: Content of SMS messages, timestamps, delivery status, and user responses.
• Website Usage Data: Information about how you use our site, including IP address, browser type, and browsing behavior.
• Cookies: We may use cookies or similar technologies to enhance user experience and measure website performance.

2. How We Use Your Information

We use your information to:

• Send SMS messages you've requested (e.g., appointments, updates, reminders).
• Respond to inquiries and follow up on form submissions.
• Send emails regarding your contact or scheduling.
• Analyze site usage to improve our services.

3. SMS Messaging and Consent

By submitting your phone number via our contact form, you consent to receive SMS messages from BB9 LLC. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may opt out at any time and will no longer receive messages from us unless you opt back in.

4. Third-Party Services

We may share your information with trusted third-party providers that help us deliver messages, host our services, manage customer relationships, or analyze performance. All third parties are required to keep your information secure and confidential.

5. Security Measures

We take data protection seriously and implement encryption, secure storage, and role-based access controls. While no system is 100% secure, we maintain best practices to protect your data.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. Please contact us using the information below to make a request.

7. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@bb9.ai
• Phone: 226-336-3947
• Mailing Address: 8 The Green, Dover, Delaware, USA